Name: Crowne Plaza Tashkent by IHG
Address: Tashkent, Uzbekistan

The Crowne Plaza Tashkent makes an exceptionally pleasant impression from the first minutes of your stay, thanks to a blend of modern design, impeccable cleanliness, and genuinely heartfelt hospitality. Guests frequently compare the service here to the world’s best five-star chains, noting that the hotel outperforms many pricier alternatives in the city. Guests are especially impressed by the sumptuous breakfasts and the meticulously maintained spa area, which make the stay supremely comfortable. However, city-wide infrastructure issues in Tashkent and minor technical glitches in certain rooms occasionally introduce small imperfections into the overall experience.

Key Observations

Fantastic breakfast: The buffet breakfast is unanimously hailed by guests as one of the hotel’s standout features; with its impressive variety, freshly baked pastries, an abundance of fruit, fresh-squeezed juice, and daily-changing East Asian dishes, it often surpasses five-star chain brands.

Outstanding service: The hotel staff receives a flood of glowing reviews for their attentiveness and genuine eagerness to help. Guests particularly highlight the professionalism of front desk agents Eleonora, Leonid, and Aziz, manager Bekzod, and the caring service of waitress Nozigul in the restaurant.

Excellent spa area: Use of the pool, spacious sauna, and jacuzzi is included in the stay and provides guests with wonderful relaxation. Guests also praise swimming instructor Artem Sergeevich for his approach to teaching children, spa therapist Diana for her quality massage, and staff member Aziza for her assistance at the spa.

Infrastructure unreliability: Several guests noted intermittent nighttime power outages (a city-wide issue) that temporarily reset air-conditioning units, as well as localised soundproofing issues due to drywall partitions and occasional sewage odours in certain rooms.

Main Pros

Stunning and varied breakfasts that exceed the standards of many five-star hotels.
Exceptionally friendly English- and Russian-speaking staff, ready to resolve any issues quickly.
New, modern, and spacious rooms with high ceilings, orthopaedic mattresses, and heavy blackout curtains.
A wonderful complimentary spa area with a deep indoor pool, jacuzzi, and sauna.
A peaceful location near the Ankhor River embankment, ideally suited for walks.

Main Cons

Occasional power outages at night, which caused air conditioning to shut off and rooms to become stuffy.
Weak soundproofing due to drywall partitions between rooms, and road noise in street-facing accommodations.
Technical flaws in the bathrooms of some rooms, including a shower floor with an incorrect slope that caused water to spread across the floor.
Difficulties connecting certain laptop computers to the hotel Wi-Fi network.
Occasional delayed check-in as rooms were being prepared, and isolated billing misunderstandings at checkout.

Overall Grade: A-

Hotel Overview

Basic Information:

Name — Crowne Plaza Tashkent by IHG
Address — 17 Zulfiyahonim Str, Tashkent, 100128, Uzbekistan (Zulfiyahonim Street, 17)
Contact details — +998-55-5115555
Positioning and category — A modern 4-star business hotel with 5-star-level service.

Description: Behind its classic facade, the hotel reveals a modern, elegant, and very cosy interior. It offers guests a serene atmosphere and a high level of comfort: rooms are equipped with smart-home controls, orthopaedic mattresses, and dedicated quiet zones for restful sleep. The stay includes access to a contemporary fitness centre, a large indoor pool, sauna, and jacuzzi. Guests also enjoy two first-class restaurants, a 24-hour bar in the inner courtyard, and modern conference rooms that can accommodate up to 100 people for business events.

Target Audience: The hotel is ideally suited for business travellers, exhibition and conference attendees, families with children, and tourists who value flawless international service, a well-developed spa infrastructure, and refined cuisine.

Location & Transport

Location: The hotel sits in a quiet and picturesque spot along the Ankhor Canal embankment, slightly removed from the noisy city centre. Within immediate reach are 24-hour Korzinka supermarkets, several good cafés, Navruz Park, and the famous white-stone Minor Mosque. The calm atmosphere around the hotel makes for a comfortable rest.

Key Points of Interest: A 10–15 minute walk along the canal takes you to the exhibition complex. A taxi ride to Amir Temur central square and large shopping centres takes about 15 minutes, and the trip to Tashkent International Airport takes around 25–30 minutes.

Transport: The most popular and affordable transport is local taxis, which are very cheap. The hotel also offers its own transfer service, and parking equipped with EV chargers is provided for guests with cars.

Walkability: The hotel’s vicinity is pedestrian-friendly. The well-kept canal embankment is perfect for walks and jogs in a safe, green area.

Grade: B+

Rooms & Cleanliness

Spacious rooms with high ceilings are decorated in a clean, modern style without intrusive national motifs. High-quality linens, orthopaedic mattresses, blackout curtains, and comfortable pillows guarantee excellent sleep. Housekeeping is carried out daily and is very thorough. That said, soundproofing between rooms is average because of drywall partitions. It is also worth noting that windows facing the road may let in street noise, and certain rooms have had technical issues — from a non-functioning safe at check-in to unpleasant odours from the drain or water pooling in the shower due to an incorrectly sloped floor.

Grade: B+

Service

The quality of service is one of the hotel’s key success factors, deserving the highest praise. At reception, guests are greeted by a courteous and responsive team: staff members Eleonora, Leonid, and Aziz quickly resolve any queries and often offer complimentary early check-in or late check-out. Manager Bekzod and restaurant supervisor Turakhon pay close attention to guests’ individual needs, including assistance for guests with disabilities. The hotel handles complaints with great style: technical glitches or system failures are compensated with free room upgrades to suites or vouchers. On the downside, there are occasional delays in preparing rooms, and at checkout some added services were mistakenly included on the bill (errors were swiftly corrected once pointed out).

Grade: A

Dining

The buffet breakfast is the hotel’s true pride, frequently called the best in Tashkent. The selection is incredibly wide: hot starters, freshly baked in-house pastries, refined desserts, fruit, nuts and dried fruit, and fresh-squeezed orange juice. The inclusion of East Asian dishes makes the breakfast unique. Waitstaff headed by Nozigul work quickly and unobtrusively. À-la-carte dinners in the ground-floor restaurant also earn superb marks for flavour and presentation, although the wine list, according to some guests, is notably expensive.

Grade: A+

Facilities & Amenities

The hotel spa deserves special mention. The clean, deep pool is suitable for proper swimming, while the spacious sauna and jacuzzi with powerful hydro-massage help guests relax after a busy day. Children’s swimming lessons led by coach Artem Sergeevich are hugely popular. Spa therapist Diana provides excellent massage sessions, and staff member Aziza is always ready to assist guests in the spa. The fitness room is equipped with modern machines, though it is relatively small. On the downside, the dry sauna is shared by men and women, which some female guests find uncomfortable, and there are occasional difficulties connecting laptops to the Wi-Fi.

Grade: A-

Important Notes

Power disruptions can occur in Tashkent, which may briefly shut off the in-room air conditioning at night.
Hotel check-in requires original passports (including for children); digital documents from the myGov app are not accepted.
Alcoholic beverage prices in the hotel restaurant are relatively high compared with average city rates.
Guests are advised to carefully review the itemised bill at checkout to avoid accidentally charged items.

Practical Tips for Guests

If quiet during sleep is essential, request a room facing the inner courtyard, as the street side suffers from traffic noise.
Plan your spa visits for morning hours or weekdays to enjoy the pool and sauna in a more private setting.
Book a room with breakfast included: it works out cheaper than paying separately on site, and the breakfast itself is guaranteed to exceed your expectations.
For trips around the city and to the airport, use taxi apps — the fastest, most convenient, and most budget-friendly way to get around Tashkent.

Final Verdict

The Crowne Plaza Tashkent by IHG is an outstanding choice for those seeking five-star comfort at a sensible four-star price. The stunning level of service, the superb spa complex, and the legendary breakfasts more than make up for minor technical flaws and local infrastructure quirks.

Overall Grade: A-

Best for: business travellers, exhibition attendees, spa lovers, and connoisseurs of fine dining.

Not for: those who insist on staying within walking distance of major shopping centres and the city’s nightlife, and guests with heightened sensitivity to noise (when assigned street-facing rooms).

Crowne Plaza Tashkent by IHG4

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